In my mind they should be cheerful, big friendly smile, good at spelling and maths, good problem solver and just generally great with the guests. How come we don't actually employ very many with these characteristics!
Instead we seem to get people who haven't even seen a hotel reception desk before, can't spell or count for toffee, rude and obnoxious to guests, and moan about how hard there 7-3 shift is and there only real concern is what is for staff breakfast, lunch, dinner and snacks in between.
Now we come onto the dinner booking sheet, this thing totally frazzles there mind. we have a limit of 8 people every quarter of an hour and there is 4 slots for tables of 2. Yet they turn up with a tables of 9, 6, 4 and 3 in one 15 minute slot and wonder why the chefs go crazy. It even says beside the slots maximum of 8 people.
The best has to be though when they type up the dinner menus, I know chefs hand writing isn't the best and I expect some mistakes but i asked one receptionist what a word said and she said "I couldn't read your writing, so I just made a word up!" OMG!!!!!!!